SALON POLICIES

Payment Policies

Cards On File

  • All clients must have an active credit or debit card on file when booking a service.

  • Payment information is stored securely in our trusted management software. We do not have access to viewing your card details and have no way to reuse the credit card number you provide anywhere other than Salon361.

  • This is a standard practice in the beauty industry to prevent last-minute cancellations and no-shows, ensuring a steady workflow for our hardworking salon professionals.

  • To help you remember your appointment, we will send multiple text confirmations. Please reply to confirm.

  • By providing your card information, you are agreeing to the cancellation policy and giving Salon361 permission to charge your card in the event of a last-minute cancellation or no-show.

We accept credit/debit cards, and digital payments. Please note, a 3% surcharge will apply to all credit card transactions.

Cancellations & No Shows

We kindly request at least 24 hours' notice for cancellations or rescheduling. Late cancellations may incur a 50% service fee. No-call/no-shows will be charged the full amount of the scheduled service.

Pricing

Our Commitment to Quality

At Salon361, our pricing reflects the high-quality products we use, the experience of our team, and the personalized service we provide. To maintain these standards and support fair wages for our staff, our service menu is reviewed and adjusted as needed.

Please note: Menu offerings and prices may be updated without notice to reflect current demand, product costs, and service availability.

We appreciate your continued support and understanding.

Children & Extra Guests

We are a family-focused salon and understand the challenges of scheduling childcare. However, due to safety concerns, we recommend not bringing children into the salon if they are not receiving a service. We are unable to provide an environment free of potential hazards, and the liability of injury or accidents is too great to assume responsibility for children in the salon.

At this time, we are making this a judgment-based decision between parents and management. Exceptions can be made for baby carriers, nursing mothers, or appointments involving siblings or family members, as long as the child is not left unattended.

There are certain areas of the salon where this policy will be more strictly enforced. Our nail bar, for example, is a compact space with a lot of activity and limited seating. Manicure or pedicure appointments simply cannot accommodate children or additional guests who are not receiving a service.


Product Returns

Unused, unopened retail products may be exchanged or returned within 14 days for store credit. Please note, we do not offer refunds on retail purchases.

Service Refunds

We do not offer refunds on services performed; however, if you’re not satisfied with the results of a service you’ve paid for, we are happy to correct our work at no additional charge. If you’re uncomfortable with a service adjustment by your original salon professional, please let us know, and we can arrange an alternative solution that best suits your needs.

Service Guarantee & Adjustments

We will always stand behind our work. We are committed to performing quality services and delivering excellent results. If you are not completely satisfied with your service, please contact us within 7 days for a complimentary adjustment. If your service did not meet your expectations, please allow us the opportunity to correct it. We want to make you happy, our entire careers are built off customer satisfaction. If your nails chip or lift within the first week, let us know, and we will be happy to offer a complimentary nail repair.

SMALL BUSINESS REVIEWS

Small businesses like ours thrive on your support. Positive reviews help us grow and allow others to discover the quality of our services. If you’ve had a great experience, we’d be grateful if you could share your thoughts in a Google review.
We understand that not every experience is perfect, and we value your feedback. As a local small business, reviews have a significant impact on our reputation and success. If something didn’t meet your expectations, we’d love the opportunity to make it right with you in a timely manner. Please contact us directly so we can work together to find a solution. Your satisfaction is our top priority, and we appreciate the chance to improve.

Thank you for allowing us to serve you!

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